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基本信息

地点：
Shanghai - Shanghai, China - 288 Nanjing West Road
职位类别:
客户体验
员工类型参考：
Regular - Permanent
工资标准类型：
受薪雇员
Career Level:
P2
Job ID:
R-53595-2026

描述和要求

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

  • Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel.
  • Unite your passion for audio innovation with high-tech product development.
  • Create pitch-perfect, cutting-edge technology that elevates the listening experience.

About the Role

  • Customer Service

What You Will Do

  • Daily operations related to after-sales department expenses, including consolidation, verification, and payment of repair costs from third-party service providers, as well as payment processing for ODM spare parts procurement orders.
  • In SAP, handle goods receipt, goods issue, and stock transfer operations for after-sales whole units and spare parts, mainly involving the SD and MM modules.

  • Service spare parts management, including master data maintenance, development and adjustment of PSI plans, PO/SO order processing, daily inbound and outbound coordination with spare parts warehouses, and inventory optimization.

  • Processing of sales orders for service spare parts, as well as system operations related to DOA (Dead on Arrival) of complete units

What You Need to Be Successful

  • Bachelor's degree from a full-time university, with at least two years of work experience.
  • Basic requirements: Proficient in using common office software; good English reading and writing skills; excellent communication skills.

Bonus Points if You Have

  • Experience with SAP systems is preferred; experience in e-commerce platform customer service or after-sales service for consumer electronics products is also preferred.

What Makes You Eligible

  • Be willing to work in an office.

About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  
 
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com) 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.