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基本信息

地点：
Huangpu (Shanghai) – China
职位类别:
客户体验
员工类型参考：
Regular - Permanent
工资标准类型：
受薪雇员
Career Level:
P3
Job ID:
R-52707-2026

描述和要求

A Career at HARMAN Lifestyle 

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.  

  • Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel  

  • Unite your passion for audio innovation with high-tech product development 

  • Create pitch-perfect, cutting-edge technology that elevates the listening experience 

 

About the Role 

Service Operation and Tech support in Sound United China Customer Service organization 

 

What You Will Do 

  • Technical Support for CN distributors/ customers/service center   

  • Monitor 400 hotline service quality 

  • Service parts operation and inventory plan 

  • Feedback technical and quality issue to QA and got solution 

  • KA support to help them reduce the return rate 

  • Repair report making 

  • Other service PJ or new tasks from line manager 

 

What You Need to Be Successful 

  • Associate degree or above, with at least 5 years of relevant working experience; 

  • Technical skills and knowledge of electronics/audio 

  • Good knowledge of Bluetooth and network connection  

  • Good communication and interpersonal skills , English speaking and writing is requested  

  • Knowledge of after-service  

  • Skilled in Microsoft Office (Excel, PowerPoint, Word), with basic data consolidation and analysis skills; 

  • Strong logic sense 

Bonus Points if You Have  

  • Hands-on experience in managing outsourced 400 hotline service centers or authorized repair/service partners. 

  • Experience with SAP and Salesforce systems. 

 

What Makes You Eligible 

  • Good written and spoken English. 

  • Willingness to travel up to 10%. 

  • Energetic, service mind, self-confidence, pleasant personality. 

 

What We Offer  

  • Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location. 

  • Access to employee discounts on world-class Harman (JBL, HARMAN Kardon, AKG, etc.) 

  • Extensive training opportunities through our own HARMAN University 

  • Competitive wellness benefits 

  • Access to HARMAN Campus Fitness Center and Cafeteria 

  • “Be Brilliant” employee recognition and rewards program 

  • An inclusive and diverse work environment that fosters and encourages professional and personal development 


About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  
 
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com) 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.