Harman

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates listening experience

About the Role

This role focuses on planning, process optimization, operational control, and complex issues handling, while execution is carried out through specialized sub-teams (Order Entry and Sales Operations). It mainly enables revenue achievement and operation efficiency through sales operation planning, process optimization, data-driven insights and cross-departmental collaboration.

What You Will Do

Team size is 6, including 5 subordinates.

1. Data-Driven Sales Support and Decision Making

• Develop and maintain performance dashboards and recurring analyses.
• Identify business growth opportunities and risk points.
• Provide data-driven insights to enhance decision-making.
• Support translating strategic priorities into actionable sales plans.
• Offer a decision-making basis for sales strategies, channel optimization, and execution priorities through in-depth data analysis

2. Sales Operation Process and System Management

• Design, document, and continuously improve sales processes and SOPs; monitor adherence and effectiveness.
• Oversee the management and enhancement of local sales tools, including SAP and data analytics platforms, to support refined sales management.

3. Targets, Forecasting & Resource Allocation

• Collaboratively oversee the annual/monthly sales planning rhythm with GM, Finance and Sales leaders.
• Cascade targets to verticals/teams/individuals and define assessment standards.
• Establish a consistent sales forecasting rhythm and enhance forecast accuracy and transparency.
• Coordinate sales resource allocation (promotion budget & cost) to maximize ROI and productivity.

4. Sales project management

• Define project registration guidelines and resolve registration conflicts to ensure fairness, transparency, and orderly execution.

5. Dealer Authorization management

• Evaluate, grant, and periodically review dealer authorizations
• Manage contract renewals and compliance requirements.

6. E-Commerce Operation Management (mainly for Tmall and JD platforms): 

• Align EC promotional calendars and incentive programs with sales leaders and customers
• Oversee flagship store operations and online authorization management.
• Manage pricing and compliance (low‑price and infringement complaints), platform escalations, whitelists
• Coordinate issue resolution liaises with cross SBU, and platform stakeholders as needed.
• Manage online promotion procurement via Ariba.

7. Order‑to‑Cash (O2C) & Sales Order Management

• Set policies, SOPs, and compliance requirements for order entry, AR, and delivery processes; ensure alignment with global and regional frameworks.
• Establish KPI targets (order cycle time, AR dispute resolution, delivery accuracy) and monitor adherence through dashboards and KPIs.
• Lead resolution of critical order issues by providing solution proposals and coordinating cross-functional decisions (AR disputes, or delivery delays impacting revenue or customer satisfaction)

8. Cross-departmental collaboration and team enablement

• Establish an efficient collaboration mechanism with departments such as global operation team (logistic /SCM/ SIOP) and China sales, marketing, finance
• Deliver enablement on processes, tools, and analytics so that sales teams can execute with consistency and speed.

9. People Leadership

• Build a high‑performing team: clarify roles and KPIs, set goals and review rhythms, coach for performance and growth, and strengthen succession.

What You Need to Be Successful

1. Educational Background: Bachelor's degree or above, majoring in business administration or related fields is preferred

2. Work Experience: More than 10 years of sales operation management experience, more than 3 years of team management experience. Candidates with experience in Professional audio, video and lighting industry, or other B2B industries are preferred

3. Functional Mastery: End‑to‑end sales operations (planning/forecasting, process/SOPs, CRM/ERP/SAP utilization, order‑to‑cash, reporting).

4. Analytics: Proficient in data modeling and analysis; able to translate insights into actionable recommendations.

5. Leadership: Strong strategic planning, cross‑functional coordination, and resource orchestration skills; change management mindset.

6. Behaviors: Results-oriented, with acute data insight and risk awareness, and outstanding communication.

7. Language: Fluent spoken and written English.

What Makes You Eligible 

• You are willing to travel, if necessary.

What We Offer

• Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung proucts (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Access to HARMAN Campus Fitness Center and Cafeteria
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development