Harman

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

This position focuses on customer quality control, with customer complaint handling as the core, ensuring customer experience and compliance with the quality system, and promoting continuous quality improvement.

What You Will Do

•  Responsible for defining Process Control plan, inspection work instruction, Q-alert and product audit work instruction.
• Responsible for customer quality control, risk identification and customer quality.
• Lead customer compliant problem solving (0km and warranty).
• Lead customer audit after SOP+90Days.

• Participate in continuous improvement of product quality and process quality.

• Participate in change management.  

• Lead the improvement of customer satisfaction.
• The other relevant work arranged by Quality manager.

What You Need to Be Successful

• Bachelor's degree in engineering disciplines such as Mechanical, Electrical or Industrial Engineering.

• Over Five years related experience in Auto manufacturing or with an automotive supplier in an engineering capacity.
• Possess excellent communication and coordination skills as well as a strong sense of teamwork.
• Familiar with IATF16949, VDA6.3&6.5, QMS, audit and surveillance process.
• Working knowledge of core quality tools (APQP, FMEA, MSA, PPAP, SPC, etc).
• Be capable of using methods such as 8D report to improve problems.
• Comply with and implement the relevant safety regulations and safety responsibilities of the state, the company and the position.

Bonus Points if You Have

• Have working experience with customers from Japan and South Korea.
• Have strong cross function team collaboration skills and be able to promote the rapid resolution of problems.
• Be able to adapt to certain pressures of work and possess strong problem-solving skills.

What Makes You Eligible

• Fluent in English listening, speaking, reading and writing.
• Accept both short-term and long-term business trip arrangements.
• Willingness to work in an office.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is required.

***** INSTRUCTION: The two bullets below are not relevant to all positions, delete bullets that are not applicable to this position. Delete this instruction prior to posting. ****

• Successfully complete a background investigation and drug screen as a condition of employment
• This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.

What We Offer

• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development